Business Services

Business service occupations include many cross-industry occupations in areas such as advertising, accounting, business communication, human resources, management, legal work, market research, sales and marketing, administration, clerical and secretarial work. The industry also includes occupations with more specialised functions such as franchising, project management and OHS. Small to medium enterprises (SMEs) dominate this industry (finance and property and business), with businesses employing less than 20 employees representing approximately 98 percent of businesses. Since 2003 the number of employing small businesses has grown by 32 percent.[1] The small business sector generates an estimated 39 percent of Australia's economic production. [2] Many occupations in the business industries are represented across the range of Australian industries.

BSB07: Business Services Training Package

The Business Services Training Package provides enterprises, employers and employees with the core skills and knowledge required by high performing workplaces for competitive advantage and success. With more than 12 percent of the Australian workforce employed in business services, in public, private and community sectors, the industry contributes 11.4 percent of Australia’s GDP annually.

The Business Services Training Package contains 64 qualifications from Certificate I to Vocational Graduate Diploma. There are 568 competency standards including 52 units imported from other Training Packages.

Compared to its predecessor the BSB07 has the following extras:

• Vocational Graduate level qualifications
• Qualifications in small and micro business, contact centre operations, organisational learning, international education services and educational administration.
• Skill Sets covering key aspects of small and micro business operations.
• Skill Sets for management, medical and other transcription, recordkeeping and franchising
• Competencies in sustainability, innovation, creative thinking and design.

Areas of significant revision to the Training Package include the development or redevelopment of qualifications and competencies in:

• Advertising, marketing and public relations
• Customer contact
• Human resource management
• International education
• Information Technology and e-business
• Workplace relations

Flexibility

BSB07 is designed for flexible delivery and to allow for application across all industry sectors.

The Training Package encourages enterprises and training organisations to select and implement units of competency to meet their specific needs.

Training Package Specialisations

Sales e-Business International Trade Occupational Health and Safety Sustainability Educational Administration International Communication Product Skills and Advice Small and Micro Business Financial Administration International Education Project Management Workplace Effectiveness Financial Management IT Analysis and Design Public Relations Workplace Relations Franchising IT Building and Implementation Purchasing and Contracting Writing

Qualifications:

Certificate I

BSB10107 Certificate I in Business

Certificate II

BSB20107 Certificate II in Business
BSB20207 Certificate II in Customer Contact

Certificate III

BSB30107 Certificate III in Business
BSB30207 Certificate III in Customer Contact
BSB30307 Certificate III in Micro Business Operations
BSB30407 Certificate III in Business Administration
BSB30507 Certificate III in Business Administration (International Education)
BSB30607 Certificate III in International Trade
BSB30707 Certificate III in Occupational Health and Safety
BSB30807 Certificate III in Recordkeeping
BSB30907 Certificate III in Business Administration (Education)
BSB31007 Certificate III in Business Administration (Legal)
BSB31107 Certificate III in Business Administration (Medical)
BSB31207 Certificate III in Frontline Management

Certificate IV

BSB40107 Certificate IV in Advertising
BSB40207 Certificate IV in Business
BSB40307 Certificate IV in Customer Contact
BSB40407 Certificate IV in Small Business Management
BSB40507 Certificate IV in Business Administration
BSB40607 Certificate IV in Business Sales
BSB40707 Certificate IV in Franchising
BSB40807 Certificate IV in Frontline Management
BSB40907 Certificate IV in Governance
BSB41007 Certificate IV in Human Resources
BSB41107 Certificate IV in International Trade
BSB41207 Certificate IV in Legal Services
BSB41307 Certificate IV in Marketing
BSB41407 Certificate IV in Occupational Health and Safety
BSB41507 Certificate IV in Project Management
SB41607 Certificate IV in Purchasing
BSB41707 Certificate IV in Recordkeeping
BSB41807 Certificate IV in Unionism and Industrial Relations
BSB41907 Certificate IV in Business (Governance)

Diploma

BSB50107 Diploma of Advertising
BSB50207 Diploma of Business
BSB50307 Diploma of Customer Contact
BSB50407 Diploma of Business Administration
BSB50507 Diploma of Franchising
BSB50607 Diploma of Human Resources Management
BSB50707 Diploma of Business (Governance)
BSB50807 Diploma of International Business
BSB50907 Diploma of International Education Services
BSB51007 Diploma of Legal Services
BSB51107 Diploma of Management
BSB51207 Diploma of Marketing
BSB51307 Diploma of Occupational Health and Safety
BSB51407 Diploma of Project Management
BSB51507 Diploma of Purchasing
BSB51607 Diploma of Quality Auditing
BSB51707 Diploma of Recordkeeping
BSB51807 Diploma of Unionism and Industrial Relations

Advanced Diploma

BSB60107 Advanced Diploma of Advertising
BSB60207 Advanced Diploma of Business
BSB60307 Advanced Diploma of Customer Contact
BSB60407 Advanced Diploma of Management
BSB60507 Advanced Diploma of Marketing
BSB60607 Advanced Diploma of Occupational Health and Safety
BSB60707 Advanced Diploma of Project Management
BSB60807 Advanced Diploma of Recordkeeping
BSB60907 Advanced Diploma of Management (Human Resources)

Vocational Graduate Certificate

BSB70107 Vocational Graduate Certificate in Organisational Learning and Capability Development
BSB70207 Vocational Graduate Certificate in International Education Services

Vocational Graduate Diploma

BSB80107 Vocational Graduate Diploma of Organisational Learning and Capability Development

Qualification Applications

Certificates I & II – Business literacy, especially useful in school-based VET programs
Certificates III & IV – Australian Apprenticeships and traineeship pathways
Diploma & Advanced Diploma – Technical or high-level management roles

Innovation and Business Services Australia (IBSA) is the declared body responsible for the nationally endorsed Business Services Training Package. For more information or for advice on Continuous Improvement see www.ibsa.org.au

Business Skills Victoria assists Businesses to identify and develop training solutions for Business skill needs. For more information contact Anna Henderson.

[1] ABSCounts of Australian Businesses, including Entries and Exits, June 2003 to June 2006, cat no 8165.0.

[2] ABS, Australian Industry 2004-05, 8155.0 Associated Spreadsheets (released December 2006.